Customer Support

You will find all the answers to your questions in this section :

Contact Us

	You wish to contact one of our services ? For full details of all of our services please see below Customer Service You wish to obtain further information about your holiday destination and make your booking with the help of one of our operators or obtain further information regarding your booking - Our operators are waiting to help you from Monday to Friday 10 am to 6 pm and Saturday 12 noon to 6 pm on : 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries) mokane@travelbed.ie Production service Are you a host or a hotelier wishing to contact our company ? amarquet@travelbed.ie Communication service Are you a marketing or communications professional seeking to contact the company ? amarquet@travelbed.ie Accountancy service Are you a host or a hotelier seeking to contact our accountancy service? amarquet@travelbed.ie Write to us at Travelbed Central Purchase Ltd - 17 Upper Pembroke Street, Dublin 2, Ireland.

Methods of payment

There are 3 ways of paying for your holiday :

		Pay by bank card directly on our website by entering the relevant details in the allocated spaces, whilst making your booking. For bookings made more than 30 days before your holiday begins, a 30% deposit will be taken upon reservation and the balance will be debited 30 days before you leave. For bookings made less than 30 days before you leave the total amount will be debited at once.

		Pay by bank card by telephone with the help of one of ours operators on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). Pay your deposit or the balance of your booking in this way.

		By cheque : this method is only accepted for bookings made more than 30 days in advance. Cheques must be made payable to Travelbed and your reservation number should be marked on the back. All cheques should be sent to the following address : Travelbed Central Purchase Ltd - Reservation Service - 17 Upper Pembroke Street, Dublin 2, Ireland

In all cases, the reservation will only become official once the deposit or total amount (depending on the date of booking) has been received into our account. The balance of your reservation must be received by us at least 30 days before you leave.

Secured payment

	We used the most advanced technology to ensure that all payments made online are fully secured. All of the information that you send to us via Internet will be encrypted usingSSLtechnology (Secure Socket Layer). There is no way that your details can be intercepted. The appearance of the heading ? https://' (for "http secured") is further proof that your payment has been made securely.

Modifications and cancellation

You wish to change your holiday options:

You can make certain changes to your reservation at no extra cost by choosing the heading "Your Account" on our website. This is the case notably for additional equipment and ski passes.
Other changes will incur fees and can only be brought into effect by one of our operators. This is the case notably for cancellations of equipment or passes.. You will find the price scale for cancellation charges below:

		More than 60 days before the start of your holiday : 10 % of the cost of the options involved. (NB: these charges are in no way covered by Cancellation Insurance and must always be paid in full by the customer).

		Between 45 and 60 days before the start of your holiday: 15 % of the cost of the options involved.

		Between 30 and 44 days before the start of your holiday: 25 % of the cost of the options involved.

		Between 15 ad 29 days before the start of your holiday: 50 % of the cost of the options involved.

		Between 8 and 14 days before the start of your holiday: 75 % of the cost of the options involved.

		Less than 8 days days before the start of your holiday: 100 % of the cost of the options involved.

You wish to change the dates or location of your holiday:

In this case you will need to contact one of our operators who will do their best to satisfy your request. We will go to every length possible to bring about the required changes but nevertheless, in certain cases, charges equivalent to holiday cancellation fees will be incurred. Our operators will be able to guide you with your choices and inform you of any possible fees that may be incurred. In any case, the reservation fees and cancellation insurance premium will be retained.
Please read our general sales conditions on our webpage for full details relating to this matter.

You wish to cancel your holiday :

We must be informed of each and every cancellation, for whatever reason, by e-mail, fax or classic post. The date of reception of the e-mail/fax/letter will be the date the cancellation comes into effect.
Below is the price scale for the cancellation of holidays:

		More than 60 days before the start of your holiday: 10 % of the total cost of the order. (NB: these charges are in no way covered by Cancellation Insurance and must always be paid in full by the customer).

		Between 45 and 60 days before the start of your holiday: 15 % of the total cost of the order.

		Between 30 and 44 days before the start of your holiday: 25 % of the total cost of the order.

		Between 15 ad 29 days before the start of your holiday: 50 % of the total cost of the order.

		Between 8 and 14 days before the start of your holiday: 75 % of the total cost of the order.

		Less than 8 days days before the start of your holiday: 100 % of the total cost of the order.

SKIBED will deduct all necessary charges (in accordance with the scale above) from the amounts paid and reimburse the balance (excluding SNCF train tickets which are governed by the General Terms and Conditions of the SNCF). Our operators will be able to guide you with your choices and inform you of any possible fees that may be incurred. In any case, the reservation fees and cancellation insurance premium will be retained.
Please read our general sales conditions on our webpage for full details relating to this matter.
If you have subscribed for Cancellation Insurance and the cause of cancellation is valid for cover, you may be able to regain charges retained by SKIBED. Please read our general conditions of cancellation on our webpage for full details. Our operators will be able to guide you with your choices and inform you of the steps you will need to take to claim from your insurancee.

Sales conditions

	GENERAL TERMS AND CONDITIONS Our general terms and conditions are in accordance with provisions of French decree no 94-490 of June 15, 1994 under article 31 of Law no 92-645 of July 13, 1992 governing the exercise conditions for activities related to organizing and selling holiday or travel services. Art. 95. - Subject to exclusions specified in subsection 2 (a and b) of article 14 of the July 13, 1992 Law mentioned above. Any holiday or travel service offer and sale gives rise to the delivery of relevant documents complying with rules defined by the ticket. In case of sale of airfares or scheduled line tickets without any other related service, the vendor delivers the buyer one or more tickets -for the entire travel- issued by the carrier or under their responsibility. In case of transport on demand, name and address of the carrier for which tickets are issued must be mentioned. Separate billing for different items of a one holiday package shall not subtract vendors from their duties implied by the ticket. Art. 96. - Prior to coming to a contract, the vendor shall inform the consumer in writing -mentioning their trading name, address and licence/agreement number- of all information on pricing, dates and any other elements relevant to the services provided in regards to the travel or holiday, such as: 1. The destination, means, characteristics and categories of transports used 2. The accommodation mode, its location, level of comfort and main characteristics, its certification and rating according to local laws or schemes 3. Catered meals 4. Itinerary description for organized travel 5. Administrative and health formalities to be done if crossing borders as well as time to allow for their completion 6. Visits, tours and other services included in the package or available at additional cost 7. Required minimum and maximum group size for the travel or holiday to take place, as well as consumer information deadline in case of travel or holiday cancellation due to insufficient number of participants this deadline cannot be set within the last twenty one days before departure date 8. The amount or percentage to be paid as a deposit when clinching the contract as well as installments schedule. 9. Conditions of prices review as specified by the contract in accordance to article 100 of this decree 10. Contractual cancellation conditions 11. Cancellation conditions defined in articles 101, 102 and 103 below 12. Details related to risk coverage and amount of underwritten guarantees as per insurance policy covering professional civil liabilities consequences for travel agents and civil liability for non-profit associations/organizations and local tourist councils 13. Information on optional underwriting of insurance policy covering consequences of some cancellations or assistance contract covering some specific risks such as repatriation fees in case of accident or disease. Art. 97. - Information previously given to the consumer shall bind the vendor, unless the vendor explicitly reserved the right to further alter some elements. In such case, the vendor shall clearly advise to what extend this alteration may occur and onto which elements. In any case, alterations done to previously given information shall be transmitted to the consumer in writing prior to contract signature. Art. 98. - The contract concluded between the vendor and the buyer shall be in writing, made in duplicate -one copy being for the buyer- and signed by both parties. The following clauses must show: 1. Vendor's name and address, their guarantor's and insurer's as well as organizer's 2. Travel destination(s), and in case of multi-stay holiday, the different periods and dates 3. The means, characteristics and categories of transport used, dates, departure and return times and places 4. Accommodation mode, location, level of comfort and main characteristics, rating according to local laws or schemes 5. Number of catered meals 6. Itinerary description for organized travel 7. Visits, tours or other services included in the travel or holiday total price 8. Total price of billed services as well as notification of possible billing review as per article 100 below 9. Indication of due fees or taxes -if any- related to some services such as landing fee, embarkment and disembarkment fees in harbours and airports, visitor's taxes when not included in the price of supplied service(s) 10. Installments conditions and schedule in any case, the buyer's latest payment cannot be smaller than 30 percent of the travel or holiday total price and must occur when collecting the travel documents 11. Particular conditions asked by the buyer and accepted by the vendor 12. Conditions under which the buyer can claim the vendor for contract breach or bad execution. The claim shall be sent as a registered mail with delivery confirmation to the vendor as soon as possible. Travel organizer and concerned suppliers may be advised in writing too 13. Buyer information deadline in case of travel or holiday cancellation by the vendor due to insufficient number of participants, as per article 96 subsection 7 above 14. Contractual cancellation conditions 15. Cancellation conditions defined in articles 101, 102 and 103 below 16. Details related to risk coverage and amount of underwritten guarantees as per insurance policy covering professional civil liabilities consequences for travel agents 17. Details of insurance policy covering some cancellations consequences the buyer underwrote (policy number and name of insurer), as well as assistance contract covering some specific risks, such as repatriation fees in case of accident or disease in such case the vendor shall provide the buyer with a document showing at least the covered and excluded risks 18. Vendor notification deadline in case of contract transfer by the buyer 19. Pledge to provide the buyer in writing and at least ten days prior to planned departure date, the following information: a) Name, address and telephone number of the vendor's local representation, or if not applicable, the names, addresses and telephone numbers of local organizations that may help the buyer if needed, or if not, the hotline contact number allowing urgent reach of the vendor b) For travels and holidays abroad of the underage (18-), a telephone number and an address allowing direct reach of the child or the accompanying adult in charge. Art. 99. - The buyer can transfer the contract to a transferee fulfilling the same conditions for him or her to travel, as long as the contract has not yet produced any effect. Unless otherwise stated, the transferor shall notify the vendor of their decision by registered mail with delivery confirmation seven days before departure date the latest. Cruises are subject to a 15-day notice. This transfer shall not be subject to the vendor prior authorization, at no time. Art. 100. - When the contract explicitly includes a possible price review, within the limits defined in article 19 of the July 13, 1992 law mentioned above, precise calculation directions shall be mentioned, for upward as well as downward price adjustments, especially transport fees and related taxes, currency(ies) that may impact the travel or holiday price, part of the price onto which the adjustment applies, chosen reference currency(ies) rate when writing the contract. Art. 101. - When -before the buyer's departure- the vendor is forced to alter an essential term of the contract, such as significant rise in the price, -regardless of compensation action for damages the buyer possibly suffered- after being informed by the vendor by registered mail with delivery confirmation, the buyer may choose either to: - cancel the contract and have an immediate full reimbursement of sums paid so far with no penalties - or accept the alteration or the substitution travel proposed by the vendor an amendment to the contract mentioning all alterations is then to be signed by both parties. Any price decrease is to be deducted from the sums that may yet to be paid by the buyer, or if the payment already made by the buyer exceeds the altered service price, the overcharge is to be reimbursed before the date of departure. Art. 102. - In the case defined in article 21 of the July 13, 1992 law mentioned above, when - before the buyer's departure- the vendor cancels the travel or holiday, they must notify the buyer by registered mail with delivery confirmation. Regardless of compensation action for possibly suffered damages the buyer gets from the vendor immediate full reimbursement of already paid sums with no penalties. In such a case, the buyer is paid a compensation at least equals to the penalty he or she would have paid if the cancellation originated from them at that date. This article provisions shall not exclude any amicable settlement involving the buyer's acceptance of a substitution travel or holiday proposed by the vendor. Art. 103. - When -after the buyer's departure- the vendor finds it impossible to supply a major part of the services defined in the contract and standing for an important percentage of the priced paid by the buyer, the vendor shall immediately make the following arrangements regardless of compensation action for damages the buyer possibly suffered: - either propose substitution services supporting any additional cost. If services the buyer accepted are of lower quality, the vendor shall reimburse them the price difference as soon as they return. - either, if no substitution service can be proposed or if the buyer rejects them for valid reasons, the vendor shall supply the buyer return tickets at no additional cost to assure their trip back in conditions judged equivalent to the original place or any other place agreed by both parties. PARTICULAR TERMS AND CONDITIONS Article 1. In addition to the general terms and conditions governing this contract -explicitly acknowledged by the customer- the holiday contract is administered by these particular terms and conditions. Article 2. Registration and bookings All registrations on our website skibed.com must come with a deposit accounting for 30% of the full cost of your booking. Full payment must be made 30 days before departure the latest. However, late bookings (less than 30 days before departure) must come with full payment of the holiday. Article 3. Price and Payment 3.1. Rental Option Prices shown on our website are inclusive of all taxes and accommodation placed at your disposal (for the number of nights booked), maintenance charges (water, electricity, heat) and other services specifically included on our website description. Not included optional services (TV, bed sheets, towels?) -as well as visitor's tax of € 1 per person per day- are to be paid directly to the accommodation provider. Some options may be registered at Skibed (ski lift tickets, ski equipment, skier insurance, trip cancellation insurance). 3.2. Full Ski Option Prices shown for the Full Ski option are fixed prices that include your accommodation plus ski lift tickets reservation (for the number of days booked). It is up to you to decide -before you book- whether this fixed price suits your needs. Some options may be registered at Skibed (ski lift tickets, ski equipment, skier insurance, trip cancellation insurance). 3.3. All Inclusive Option Prices shown for the All Inclusive option are fixed prices that include accommodation (as per the Rental option described above), ski lift tickets reservation (for the number of days booked), ski equipment rental (for the number of days booked, in bronze category), plus skier insurance. It is up to you to decide -before you book- whether this fixed price suits your needs. Some options may be registered at Skibed (ski lift tickets, ski equipment, skier insurance, trip cancellation insurance). 3.4. Payment Credit Card payment You can pay for your booking online using your credit card (Visa, Eurocard or MasterCard), typing in the 16 digits, expiry date, and your card's cryptogram (Secure Paypal Payment) Only cards issued France or within the international GIE accredited credit cards network. Your order is effective after acceptance by the credit card central authority and actual debit of your bank account. In case of reject by the credit card central authority, SKIBED reserves the right to cancel the booking. Cheque payment Your booking can be paid by cheque only if the reservation is placed more than 30 days before departure. Our company accepts bank and giro cheques (payable in France only) and French ANCV holiday cheques. Cheques are to be drawn up in Euros, made out to the order of SKIBED and mailed to the following address: (please report booking reference no) TRAVELBED Central Purchase Ltd Reservation Service 17 Upper Pembroke Street Dublin 2, Ireland Holiday cheque payment We recommend you to send in holiday cheques for an amount smaller or equal to the booking total amount due, completed if necessary by a bank or giro cheque as change will not be given. In any case, bookings will be processed once encashment by our company is confirmed - For the required deposit amount if the booking is placed more than 30 days before departure. - Fore total holiday amount due if the booking is placed less than 30 days before departure. SKIBED reserves the right to cancel your holiday at your expense for late -or lack of- payment as scaled in article 5. (Cancellation by the customer). Article 4. Holiday changes by the customer 4.1. Change in options Concerns: ski lift tickets, ski equipment, skier insurances. Before departure You can change any subscribed option excluding the trip-cancellation insurance, up to 8 days before departure, within our possibilities. No change will be accepted passed this deadline. During your holiday Any stopped or shorten travel, or any unused feature by the customer for any reason will not be refunded by SKIBED. 4.2 Change in accommodation Changes in accommodation will only be accepted depending on our possibilities. If the modification charges do not suit the customer, the customer can then choose either to stick with the original booking or to cancel the booking ; in this case a scale of cancellation charges will apply as outlined in article 5.3 of Skibed’s General Terms & Conditions of sale. Article 5. Cancellation in full or in part of the holiday by the customer 5.1. Cancellation of options Concerns ski lift tickets, ski equipment and skier insurances. Any option cancellation must be notified by email, fax or mail. The date we receive notice is the cancellation date. Rental and Full Ski Options cancellation SKIBED will reimburse paid amounts for concerned options, less penalty fees according to the set scale below. All Inclusive option cancellation Since it is a packaged option, the participant cannot cancel one option only he or she will have to cancel the package in full. The participant is then considered as a 'non-skier' or 'not here'. SKIBED will reimburse paid amounts for concerned options, less penalty fees according to the set scale below. Option cancellation fees table - More than 60 days before departure: 10 % of the cost of concerned options. (NB: these charges are in no way covered by Cancellation Insurance and must always be paid in full by the customer). - Between 60 and 45 days before holiday starting date: 15 % of the cost of concerned options. - Between 44 and 30 days before holiday starting date: 25 % of the cost of concerned options. - Between 29 and 15 days before holiday starting date: 50 % of the cost of concerned options. - Between 14 and 8 days before holiday starting date: 75 % of the cost of concerned options. - Less than 8 days before departure or no show: 100 % of the cost of concerned options. We highly recommend you to take out an insurance policy to receive compensation (the insurance does not compensate in all cases, please read the trip-cancellation insurance terms and conditions carefully). 5.2. Holiday cancellation Any cancellation, regardless of the reason, must be notified by email (or fax) and followed by a registered mail with delivery confirmation within 48 hours. The date email (or fax) is received, or if not, the registered mail will set the cancellation date. SKIBED will reimburse paid sums (except set up fee and trip-cancellation insurance premiums, always kept by SKIBED) less penalty fees according to the set scale below: - More than 60 days before departure: setup fees are kept by Skibed, i.e. €15, as well as trip-cancellation insurance premiums (€38) if subscribed. - Between 60 and 45 days before holiday starting date: 15 % of the total cost - Between 44 and 30 days before holiday starting date: 15 % of the total cost - Between 29 and 15 days before holiday starting date: 50 % of the total cost. - Between 14 and 8 days before holiday starting date: 75 % of the total cost - Less than 8 days before departure or no show: 100 % of the total cost. We highly recommend you to take out an insurance policy to receive compensation (the insurance does not compensate in all cases, please read the trip-cancellation insurance terms and conditions carefully). Article 6. Holiday Change / Cancellation by SKIBED If circumstances force us to, and only in circumstances beyond our control, SKIBED may have to cancel or alter your booking. If changes were to be made by SKIBED, you would be given the choice to forego your holiday and be refund in full, or to accept the proposed change. In case of cancellation by SKIBED, you would be immediately refunded all paid sums. Article 7. Optional trip-cancellation Insurance In order to allow you to travel carefree, you may choose to take out a trip-cancellation insurance. However, this insurance can only be subscribed when booking your holiday. In case of cancellation or interruption of your holiday, this insurance subscription only will allow you to receive compensation. This insurance cannot be refunded. You may read the guarantees, terms and conditions on the Insurance page of our website. Article 8. Arrival and Departure Keys are usually to be collected on Saturdays from 5 pm, and to be returned the next Saturday before 10 am. These times will be confirmed on your travel documents. In case of late arrival or on a later day, it is necessary that you let know the reception desk of your accommodation place so that your arrival can be arranged. Contact details of your accommodation place are shown on your travel documents. Article 9. General information on resorts and apartments This information is given by suppliers for informative purpose only and cannot involve SKIBED's liability at no time. Article 10. Bond You will be asked to deposit a bond on arrival. The amount may vary depending on the apartments. The bond will be returned to you at the end of your stay, after inventories, less deductions in case of damages assessed by the accommodation provider. Article 11. Internal Regulations It is up to you to acknowledge and comply with the internal regulations posted in your place of stay. Article 12. Personal belongings During your stay, your personal belongings are under your responsibility. So is your vehicle. Article 13. Local disturbances Neither SKIBED nor its suppliers shall be liable for force majeure or fortuitous disturbances beyond their control that may disrupt your holiday: avalanche, poor snow cover, strikes, general electricity/water/gas shortage, construction works near your place of stay. Article 14. After-sales All requests or claims related to your holiday shall be addressed by registered mail with delivery confirmation to: TRAVELBED CENTRAL PURCHASE LTD 17 Upper Pembroke Street, Dublin 2, Ireland -within four weeks from the end of your holiday so we can enquire and answer as soon as possible. Please enclose to your mail all relevant proofs that may help us process your query. Article 15. Jurisdiction Any dispute arising from this contract shall be exclusively subject to the jurisdiction of the courts where SKIBED's headquarters are located.

FAQs

	Bookings Up until how soon beforehand may I book my holiday? You may book a holiday up until the day beforehand (subject to availability). How long will it take to process my order? Your order will be dealt with automatically following registration of first payment. How may I confirm that my booking has been made ? You will receive an e-mail with definite confirmation that your booking has been made. Is it possible to cancel my holiday? You may cancel your holiday at any time, in accordance with our cancellation conditions. Is it possible to make changes to my reservation? You may modify your booking at any time, within our limits and in accordance with our general conditions of sale. If changes made result in lowering the cost of my holiday, will I be reimbursed? You will be refunded the difference after the deduction of cancellation costs in accordance with our general conditions of sale. How do I go about making changes to my holiday? Either click on the heading 'My Skibed' and follow the guidelines or contact one of our operators on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). How and when will I receive my travel vouchers? You will receive all vouchers relevant to your holiday, via e-mail, 7 days before you leave. Simply print them and bring them with you. What reference need I cite when I contact you? Our operators will ask you for the booking number given with the confirmation e-mail that you will have received. What if I've lost my booking reference? Click on 'My Skibed' and enter your e-mail address in the space given. Your booking number will then automatically be sent to your inbox. What if I don't have a printer? In this case telephone one of our operators, on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries), who will arrange to post or fax you your travel vouchers. Payment How do I go about paying for my holiday? There are 3 ways: online payment with bank card, telephone payment with bank card or by cheque. Methods of payment When will my bank card be debited? 30% of the cost of your booking will be debited at the time of reservation and the balance will be debited 30 days before you depart for your holiday. If the reservation is made less than 30 days before departure, the total cost of the holiday will be deducted at the time of reservation. Is it possible to pay with several bank cards? If you make your booking online directly you will only be able to use one bank card. If you wish to use several bank cards you will need to telephone one of our operators on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries), they will then debit the amount required from each credit card. There is no limit to the amount of credit cards that may be used. Why is payment by bank card preferred? If you choose to pay by bank card you automatically reserve your apartment. If you pay by cheque we cannot reserve your apartment until we have received it, in this way you risk losing your apartment if it is no longer available when we receive the cheque. Transactions made by bank card are fully secured. Insurance What type of insurance do you offer? What is covered under the guarantee? All of this information is available under the heading 'Equipment & Insurances'. In the case of a ski-accident, what should I do? If you have subscribed for skiers insurance the steps to follow in the case of a ski accident will be explained on the travel vouchers which you will receive by e-mail 7 days before your departure. Don't forget to print them and to bring them with you when you're leaving. Is there insurance available for ski equipment? You have the option of insuring your ski-equipment against theft and breakage. This needs to be organised and paid for when you are collecting your ski-equipment at the pre-arranged ski-shop (as per your travel vouchers). Is there insurance available for my ski-pass? No, in case of loss or theft your pass will not be replaced. If necessary you will need to acquire another one on site, at your own expense. Accommodation On the day I leave for my holiday, where should I make my way to? This information will be sent to you with the travel vouchers which you will receive 7 days before you leave. You will be given the address and telephone number of the place where you'll be staying as well as the time at which you'll be expected. From which day to which day is my apartment reserved? Your apartment is reserved from Saturday to the following Saturday except for holidays taken in the month of December and at the start of January. Holiday dates during this time may vary according to the days on which Christmas and New Year fall. Please consult your booking to find out the exact dates of your holiday. From what time may I settle myself into my apartment? Depending on the host, times may vary. You will find this information in the description panel for the apartment you have chosen. In any case, this information will be sent to you with your travel vouchers. In general, arrival is expected from about 5 pm. Between what times must I vacate my apartment? Depending on the host, times may vary. You will find this information in the description panel for the apartment you have chosen. In any case, this information will be sent to you with your travel vouchers. In general, departure is expected by 10 am. What happens if I've forgotten my travel vouchers? Our travel operators will find a solution for you. They will be waiting to assist you on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). Will I need to pay a security deposit and when? You will be asked for a security deposit when you are given your keys. The deposit will vary according to the resort and type of apartment. For more information see the description panel for the apartment you have chosen. How do I go about getting my security deposit back? It will be either be returned to you directly at the end of your holiday or sent to your postal address, after the condition of the apartment has been assessed, on the condition that no damage has been noted and that the apartment was left clean. What is local tax and how much should I expect to pay? It is an obligatory tax decided by the local municipality. The amount varies, according to the resort, from 50 cent to € 1 per person and per day. Who should I pay it to? It is to be paid at the reception on the day that you arrive, when you are given your keys. How do I go about stating an accommodation preference in my booking? (e.g. South-facing, with terrace or ground-floor?) We can only help with specifications such as these if they are mentioned in the descriptive panel for the apartment. In any case you can specify your preference by telephoning one of our operators on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). Is household linen supplied with the apartments? For certain types of apartments the household linen is supplied. For details consult the descriptive panel for the apartment you have chosen. Is there going to be a television in the apartment? For details consult the descriptive panel for the apartment you have chosen. If it is not listed as included in the apartment, you will have the option of renting one on site. Rental prices vary from one accommodation to another. Is there going to be a cot in the apartment? For details consult the descriptive panel for the apartment you have chosen. There is often the option of renting one on site. Rental prices vary from one accommodation to another. Are pets allowed? For details consult the descriptive panel for the apartment you have chosen. Even if this is not specified you will have the right to bring one or more pets. Note that for certain residences a charge will apply, details of this can be found in the descriptive panel. For items which must be booked in advance (cots, household linen, etc...), who should I contact? Simply telephone one of our operators on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries) and they will tell you which steps to take. Do we need to clean-up before we leave? In most cases you must. This is one of the factors involved in your security deposit being returned to you or not. In some cases end of stay cleaning is included in the cost but we would always advise our customers to leave the apartments clean, just in case. Find out if this service is included in your rental cost by consulting the descriptive panel for the apartment you have chosen. Ski equipment What ranges of equipment do you have on offer? We have 7 ranges of equipment for you to choose from, details of these can be found under the heading 'Equipment & Insurances'. When and from where can I collect my equipment? All of the necessary details will be e-mailed to you, with your travel vouchers, 7 days before you leave for your holiday. Don't forget to print them and bring them with you. What if I forget /lose my equipment vouchers? Our travel operators will find a solution for you. They will be waiting to assist you on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). From when to when is my equipment reserved? Kindly check your booking to verify your equipment rental dates. Other than for specific holidays in December and January your equipment rental runs from Sunday to Friday inclusive. Would it be possible for me to return my ski equipment early and be part-refunded? No, equipment is reserved and paid for in advance, for 6 days at a time only. We can refund you if you choose to cancel your equipment rental at least 8 days before you leave, but in all cases cancellation costs (in accordance with our general terms and conditions) will apply. Do I need to leave a security deposit for my ski-equipment? In general, the ski-shop will ask you to leave a form of identification by way of security deposit when you are taking out the equipment. This will be given back to you at the end of your holiday when you have returned all of the equipment. In most cases one single form of ID will be requested from a group. Is it possible to take out an insurance for ski-equipment? You have the option of insuring your equipment against theft and breakage. This should be organised and paid for when you are taking out your ski-equipment from the shop indicated on your travel vouchers. What happens if I lose, break or have equipment stolen from me? If you have taken out an insurance at the point of collection of your equipment, you will only have to pay an excess ( the amount of which will be indicated by the rental shop). If not you will have to replace the equipment at your own cost. All of this is to be organized directly with the ski-shop on site. Can I change equipment on site? This must be organized directly with the ski-shop. Subject to availability, you may opt for a different range of equipment. If this costs extra you must immediately pay the difference at the shop. On the other hand, if you choose a cheaper option the difference will not be refunded to you. What if I book skis but would like to try snow-boarding (or vice versa) for one day only? If you have chosen the 'Gold' category, this possibility is open to you subject to availability in store. The possibility is also open to you with other categories, subject to an extra charge which will vary depending on the equipment chosen initially. Can I reserve snowblades/mini-skis/patinettes? These three terms describe the same thing. This possibility is offered with the 'Silver' category for adults and the 'Champion' category for children under 12 years of age. Can I reserve telemark equipment? No, this type of equipment is only available at selected resorts where it must be rented directly from on site ski-shops. For the children's packages, ie 'Champion', 'Espoir' and 'Flocon', is helmet-rental included in the price? The price of renting a helmet is not included in the children's packages. You can pay the extra charge (which varies from € 15 to € 20 per helmet for 6 days rental) when you arrive, if you choose to rent a helmet. What is the difference between 'Excellence', 'Sensation', 'Discovery' and 'Economy'? These three options are reserved for adults (persons aged 12 and above) only. For full details of the differences between these categories please select the heading 'Equipment & Insurances' on our website. Ski-lift passes From when to when is my ski-lift pass valid? Please check your booking for the exact dates of validity of your ski-pass. Other than for specific holidays in December and January your pass is valid from Sunday to Friday (inclusive), except weekend breaks of course. Where and when do I collect my ski-pass? All of the necessary details will be sent to you with the travel vouchers which you will receive by e-mail 7 days before you leave for your holiday. You will need to print these and bring them with you. What if I lose my ski-pass? Our travel operators will find a solution for you. They will be waiting to assist you on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). What if I wish to change the ski area in which my ski-pass is valid once I've arrived? This must be arranged directly at the ski-lift kiosk at your resort, an extra charge will apply which you will need to pay there. Is there insurance available for my ski-pass? No, in case of loss or theft your pass will not be replaced. If necessary you will need to acquire another one on site, at your own expense. Can I return my ski-pass early and receive part-refund? No, your pass is pre-paid and valid for the number of days selected at the time of reservation. Practical questions How do I get to my resort? For directions check the description panel for the resort that you've selected or visit the website viamichelin.com. Which activities are there to choose from at my resort? On the resort's description panel you will find icons describing the type of activity you can choose from on site. What services are available at the resort which I have chosen? For this information we advise you to telephone or visit the website of the Tourist Office at the resort. Which shops are available on site? For this information you can take a look at our 3D resort maps or we advise you again to telephone or visit the website of the Tourist Office at the resort. What should I do in the event of a problem on the day of my arrival? Our partners on site will do their very best to deal with any worries you may have, but, in any case we will be reachable on the Saturday of your arrival from 12 noon to 6 pm on 0844 338 8333 (from UK; £ 0,05/min), 1890 719 919 (from IRL; landline € 0,027/min, mobile € 0,103/min) or 00353 1234 3708 (from other countries). Would it be possible to prolong my stay? You may stay for several weeks but in order to do so you will need to make several successive bookings. You will therefore be given several reservation numbers. To make things simpler telephone one of our operators who will help you take the necessary steps. Are the special offers advertised on your website still available? All of the special offers advertised are available, with a margin of error of 24 hours, as our site is updated every 24 hours. Why does the same resort vary in price on different dates? In the tourism industry, all prices are strongly influenced by seasonality and as resorts are usually chock-a-block during school holidays this impacts on price at this time. I took one of your holidays and would like to let you know how it went? Your holiday went well, you're satisfied and you wish to let us know about it or you were dissatisfied with your holiday or you encountered problems? Please send us your comments: By filling the questionnaire we'll send you by e-mail after your return. By e-mail: mokane@travelbed.ie By post: Travelbed Central Purchase Ltd, 17 Upper Pembroke Street, Dublin 2, Ireland. 1

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